Question

Question 1:

You have been hired by UrTaxi - a taxi service company in Brisbane which drives customers home in drivers’ personal cars. Customers currently phone in to book a driver and pay cash on arrival. The current system is a simple spreadsheet with a basic AIS. UrTaxi have decided it was time to go online and they would like customers to register online and book and pay for their trips online. The CEO of the business would like to upgrade their accounting system and have hired you as a consultant, to develop/acquire the necessary systems. Current staff are wary of change and are do not seem too pleased about a new way of doing things. The CEO has warned you about this and has asked you to help with minimising user resistance.

As a consultant, which Systems Development Life Cycle stage/s would you refer to prior to acquiring a suitable accounting system for this new business?

Would the online nature of their business impact on your decision?

What would you do to help minimise user resistance?

Answer 1

1. Prior to acquiring a suitable accounting system for this new business, we need to design the system. Only when the design is fully completed, the development of the accounting system can start.

2. Yes, the online nature of the business would impact on the development of the accounting system because the accounting system should be developed in such a way that it can handle huge traffic and it can balance the load at peak times, it should operate on a real time basis.

3. In order to minimize the user resistence, the users can be given proper awareness about the advantages of the online system, certain workshops on how to use the online system can be explained to the users, etc.