Supply chain quality can be improved
by applying Deming's PDCA cycle. Now , we shall discuss it for fast
food restaurant:
- Plan: A restaurant chain should better plan
its capacity to meet the demand of the customers . It makes better
forecast in terms of future sales and increased level of
customers.
- Do: A restaurant might launch some great
facilities to its incoming customers. Even , it should launch a
loyalty program to the customers which will motivate them to take
more services.
- Check: it should try to implement software
like ERP so that datas and information related to supply partners,
customers and employees can be analysed against the set quality
parameters .
- Act: In this step , necessary actions must be
taken if any gap will be found. Even , some contingent plan must be
utilzed to provide better food , some unique taste as well as best
possible arrangements to the customers. A restaurant must learn
from the past practices of bad customer experience/ feedback . It
will help in continuous improvement.