Question

BUSD 1013 – Introduction to Management – Assignment Template Name:

Student ID:

Note: see assignment description in Moodle – section 8 should be a maximum of 2 pages Section 8: Human Resource plan My duties and staff duties Tasks we will contract out/key suppliers Staff compensation Recruiting staff – “building a strong team” Motivating staff and managing performance Customer Loyalty – Importance and Plan

Answer 1

Human resource planning - human resource planning department of the organization is concerned with planning the staff members of the organization in terms of their roles and responsibilities. The role of each of the team members must be clearly identified and they must be held accountable for their roles and responsibility. The employees must be regularly evaluated based on the performance and their performance must be regularly measured in order to find the deviation from the set standards.
Many company also have the policy of contracting out the key staff members. The staff members are hired by a third party which is an expert in Human Resource Management and they can find out the right candidate which fit into the the culture of the company and has the right expertise in successfully operating of the company. The human resource agency to whom the contract is given for hiring purpose generally are given the responsibility of hiring the people at the senior level, who are not easily available and require high competency.
Building a strong team and motivating the members is a key component for success of the organization. Building a strong team requires continuous effort put in by the team members. They have to regularly keep a watch on finding the best candidates in the available market and give them the right offers in terms of salary compensation so that they join the company. Once the candidate has been brought into the company giving him the right kind of training, so that he fits into the organization culture and can perform at the optimum level for the company.
The importance and plan for customer loyalty are discussed below-
1.If the customer is loyal it helps the company in increased turnover and profitability.
2. If the customer is loyal he will surely spread word of mouth publicity in order to attract new customers.
3. The importance of customer loyalty is also that customers will give regular feedback of where the improvement can be done in terms of the product and services of the company, so that the product does not fail in the future.
The plan for customer loyalty is that companies must take regular feedback of the product from the customers and the the signals received by the customer in terms of product improvement must be adopted as early as possible, so that the company can make necessary changes and the customer Loyalty program can be build up.

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