Question

explain the following obstacles and barriers in implementation of the Total Quality Management:

change in the top management

unconvicting of the responsible and top management

the difficulty of evaluation the work results

Few financial capability

shortage of human competencies

execution difficulty

weakness in encouragements

Answer 1

Total quality management is the process of controlling all the departments that are responsible for maintaining the quality of a product and making sure that all defects are identified and resolved so that the end product is of the desired and expected quality. Various other aspects of TQM is to ensure that the customers get the best output and are satisfied, the supply chain is as smooth as possible and employees are well trained. Some of the barriers to TQM and their explanation are:

- Change in the top management: The processes that were ongoing for TQM gets changed when the top management changes because their priorities are different and hence to cater to their requests becomes a challenge.

- Unconvicting of the responsible and top management: If there are no strict actions taken against the department which is not performing well then there are issues and the final output is not as per the expectations.

- The difficulty of evaluation the work results: There has to be specific measures and metrics using which quality should be measured but of that is missing then the purpose is defeated.

- Few financial capability: There has to be a specific budget for these activities and the most common barrier is the lack of financial capability.