Question

Explain the key differences in the two major factors in Herzberg's Two-Factor Approach to Motivation: (1) Hygiene factors; and (2) Motivators.

Answer 1

According to Herzberg’s two factor theory the hygiene factors are the job factors that are required to prevent job dissatisfaction. The examples include pay, good working condition, interpersonal relationships and job security. The motivators are the factors that help to achieve job satisfaction and motivate the employees to perform well. The examples include recognition, growth opportunities, job responsibilities and achievements. Motivators are considered as additional benefits while hygiene factors constitute the basic requirements to be satisfied by a job. The absence of these hygiene factors would lead to job dissatisfaction while the absence of motivators would not lead to job dissatisfaction, but it affects the motivation to perform well. For example, when the employees are not provided with enough pay, it will lead to dissatisfaction. Lack of additional job responsibilities would not lead to job dissatisfaction, but it may affect the motivation of the employees who are motivated by feeling valued through additional responsibilities.