Question

How can an organization evaluate the effectiveness of of its information systems?

Answer 1

The organization can evaluate the effectiveness of its information through the following:

1. Time taken to solve queries

It can be accessed in the time the customers and other stakeholder queries are solved by the information system. The time taken to deal with a problem justifies it's effectiveness.

2. Easy of accessibility

The accessibility to employees and customers and easy interface which is easy to use, therefore huge rush defines the success of an information system.

3. Comparison with industry benchmark

The information system can even be compared to the standards of the best maintained by the industry and any bugs in the same should be fixed.

4. Number of complaints received:

It's effectiveness can also be analysed through the declining number of complaints received.

5. Audit or control check of information system

A strict control check of the system as per the standards can be done to ensure efficiency.