Question

The Medical Assistant has to room a patient from a culture different from her own and does not want to based on a bad past experience with a patient and family from that culture. Is this a personal or professional ethical conflict? Provide possible ways the Medical Assistant could reconcile this conflict and demonstrate awareness of diversity in providing patient care. What impact would this have?

Answer 1

Answer. This is a professional ethical conflict, where a person do not behave properly or ethically to someone because of his own thinking.

The ways in which the conflict can be resolved are:

. By having awareness of the world and people around.

. By having the knowledge of patient's culture and its sentiments.

. By creating a mutual interest within both the parties so as to build faith.

. By understanding the diversity of cultures and people around.

. By not mixing any personal reason with professional work.

By understanding the difference of both professional and personal relations and by maintaining both equally, doing your job.

Such changes or improvisations can bring major changes on thought processes and thus, on behavior towards the patients. This will cause a good relation and better understanding between the assistant and the patient.