Question

​Give five factors to examine when conducting a review to determine the level of patient service in an urgent care clinic.

Answer 1

Urgent care clinics are walk-in clinics for treatment of minor illnesses

FACTORS TO EXAMINE LEVEL OF PATIENT SERVICE -

1.NUMBER OF HEALTHCARE PROVIDERS-

✓ It determines the number of patients that the clinic can deal with.

✓ Licensed physicians and registered nurses at clinics ensure that quality care is provided

✓ less number of professionals indicates poor patient service.

2.AVAILABILITY OF DIAGNOSTIC EQUIPMENTS -

✓ crucial part of quality patient service.

✓ the patient must be able to get on-spot diagnosis of his ailments. For eg - a patient with a bacterial infection must be able to get his blood test done at the same place .

✓ many clinics even have high-end equipments like ultrasonography machine.

3.FACILITY TO PERFORM MINOR PROCEDURES -

✓ patient must get services for minor isuues like cuts, non fatal injuries,etc.

✓ clinic must provide facilities like suturing , Minot OT procedures,etc.

4.WELL EQUIPPED PHARMACY -

✓ medication for a wide spectrum of diseases must be available.

✓ patient must be able to get his medicines from the same centre, where he was treated . It also saves the patient from hassle.

5.24×7 AVAILABILITY OF SERVICES -

✓ crucial to ensure quality service is provided at all times.

✓ healthcare providers must be available at all times to cater to the needs of the patients.