Question

4. Revenue management is used to maximize occupancy at a hotel.

True or False

5. The rooms division consists of housekeeping, reservations, front office, concierge, guest services, security and communications.

True or False

6. Room occupancy percentage is determined by dividing the numbers of rooms sold by the total rooms in the hotel.

True or False

7. One of the three main functions of the front office is to handle complaints.

True or False

Answer 1

• Revenue management is used to maximize occupancy at a hotel. This statement is true.Revenue management refers to the pricing tactics you use to sell the property's inventory to the right guests at the right time and through the right channel, to boost revenue growth.The customer wants to get maximum value for the money spent.
• The rooms division consists of housekeeping, reservations, front office, concierge, guest services, security and communications.This statement is true. All these departments are part of rooms division.This department attends to the needs of the guests, from their first contact and reservations to check-out.
• Room occupancy percentage is determined by dividing the numbers of rooms sold by the total rooms in the hotel. This is true. The occupancy rate is determined by dividing the number of rooms occupied by total number of rooms .Example . If total number of rooms in hotel are 100 and 25 are occupied then occupancy percentage rate is 25/100 = 25%.
• One of the three main functions of the front office is to handle complaints. This is true as when a guest complaints, it may have not been noticed by the staff and than can be fixed, or is a problem that can slowly be made better.Every complaint helps the organization to improve its working by taking corrective action for that complaint.Front office come into direct contact with customers.