Question

Company C is a medium-sized regional, non-profit healthcare system with approximately ten thousand employees. Company leadership recently had all of their hospitals and clinics switch over to a new hospital management system software that they believe will help them better adopt lean management practices being integrated throughout the system. Essentially, the software helps employees record errors/deficiencies in real-time, ensures that that information is shared with all relevant personnel, and prompts team members to collectively address such. All employees were trained on how to use the new software over the past month.

1) Using Kirkpatrick’s framework, how should the company evaluate the effectiveness of the training?

2) In addition, provide concrete examples for each level of evaluation.

Answer 1

Company can use the Kirkpatrick’s framework to determine the effectiveness of training by evaluating how inidividual react to the training model by asking questions , and than determining what level of knowledge they have gained from themodel and than determining the behaviour of the individual after the training is done and how they complete their task and lastly by determining how the individual training have been helping in the process of achieving organisation peformance and task.