Question

(a) Good goals must meet certain specifications. List the specifications that goals
should meet in order to be good goals. (6)
(b) Define 'line' and 'staff' functions. Provide an example of each. (5)
(c) What is the difference between programmed and non-programmed decisions?
Which do you think are easier to make, and why? (9)
Question 5
(a) List and briefly describe the social skills that are required for
effective teamwork. (11)
(b) Plans in the organisation can be seen as a hierarchy. Distinguish
between the three types of plans by naming them, referring to their
time frame, and stating who is responsible for preparing them.

Answer 1

(a)good goals should meet following specifications

1.They must be clear and well defined

2.They must be measurable

3.They must be attainable, time bound,relevant

(b)Line function

A line function is one that directly advances an organisation in its core work.example- marketing executive

Staff function

A staff function supports the organisation with specialised advisory and support functions.example-human resources

(C)making programmed decisions is easier

Programmed decisions-- A decision based on situation encountered before

Un programmed decisions-when a manager faces uncertainity and decision involves high level of risk

Question 5

(a) skills required,

Communication, problem solving, planning and negotiation

(b) Types of plan

1.operational

2.tactical

3.strategic