Question

Which of the following is a measure that relates to the internal business processes perspective? a....

Which of the following is a measure that relates to the internal business processes perspective?

a. Cash flow

b. Delivery cycle time

c. Market share

d. Training hours per employee

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Homework Answers

Answer #1

The Balanced Scorecard has the below four Prospectives:

1. The Financial Prospective

2. The Customer Prospective

3. The Internal Business Process Prospective

4. The Learning & Growth Prospective.

In the given problem, questions are asked about internal business process prospective,

It focuses on internal operational goals and covers objectives as they relate to the key processes neccesary to deliver customer objectives. This focuses mainly on operating excellance strategy.

So from the given option, Delivery cycle time is the measure.

Others are covered as following prospectives:

-Cash Flow: Financial

-Market share-Customer

-Training-Learning & Growth

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