Question

Ethical Dilemma: Lensher and Maximoff Assignment Overview: Read the following case study and answer the questions. Upload your answers in a Word document Jen Gracie is a systems analyst for Lensher & Maximoff, a large IT consulting firm. Jen’s job is to manage the knowledge dissemination of any system updates to everyone in her region. This is a difficult and demanding job. Jen must be responsive to all consultants in her area working on any project in which a change or adjustment in a system would have an impact. Jen is ultimately responsible that everyone in her region is fully knowable about all new systems information and she is great at accomplishing this. Carson Xander, regional manager and Jen’s direct supervisor, is aware that Jen’s job is extremely demanding. Jen is the fourth person to hold this job in the ten years Carson has been with the company. The job just takes its toll on the person. It is a 24/7 kind of job. There is no such thing as a guaranteed day off. Jen must always be available by phone and, no matter what the day or time, ready to respond to a problem. The worst part is that there are always problems. The compensation is good but no matter how much money the position pays, money cannot prevent the burnout that every person in the position has experienced. Carson has considered many times how he could best redesign the position. No question if the job was shared by several people, it would be much easier to handle. If the region was split into two and an additional person hired, the job would be better. However, the ability for everyone in his region to always be equally aware of new developments would be jeopardized. There would be another level of coordination between the section managers that would definitely slow down the process. That was going to be difficult to sell to upper management given that Lensher & Mazimoff’s promise to their clients is the ultimate in timely service. Carson likes Jen a lot. She is an incredible worker and done everything asked of her. Carson is already seeing Jen showing the negative effects of the stress of the job and is very concerned about her. He wants to do something to help but knows the negative impact changing the job will have on company. Case Study Questions: Answer the following questions Using consequential, rule-based and character theories, evaluate Carson’s options. What should Carson do? Why?

Answer 1

According to the above case study Carson should hire another person and divide the job role among both of them. Jen is an efficient employee but if she shows her negetive effect of stress, it would be harmful not only for the company but for herself also. On the other hand Jen may be efficient but she cannot serve for the company till the end. So, when Jen will retire then a new employee will be hired.So if the new employee is hired now then his/her training will also be very good. So, Carson may hire new employee to support Jen.