Question

3. The program measurements focused on effectiveness, efficiency, and consumer and police satisfaction.

a.How was effectiveness measured?

b. How was efficiency measured?

c.How was consumer and police satisfaction measured?

Scott, R. (2000). Evaluation of a mobile crisis program: Effectiveness, efficiency, and consumer satisfaction. Psychiatric Services (Washington, D.C.), 51(9), 1153-6.

Answer 1

a. Effectiveness was measured as the difference between the hospitalisation and the arrest rates of the two study groups (one handled by the mobile crisis services and the other handled by the regular police services) in the study.

b. Efficiency was measured by assessing the total cost per case for the mobile crisis services and the regular police services.

c. Consumer and police satisfaction was measured with by a self administered Client Satisfaction Questionnaire that consisted of 8 items.