Question

Working with a partner, discuss ways to respond to the following statements made by a customer. Then decide on your best response.
1. My computer is all dark. 2. I got so mad at my laptop, I threw it on the floor. Now it won’t start. I think it’s still under warranty. 3. My dog chewed the mouse cord and now nothing works. 4. I heard you tell that other customer that your product stinks. I came here to buy one. Now what am I to do? 5. I don’t see the “any” key. Where is it?

Answer 1

Simplified explanation of Customer's statement is:

When customer's laptop stop working,its screen became dark.due to frustration he trew it on the floor. But according to the customer his PC is still under warranty. His dog also chewed the mouse cord. Hence,it does not work also.

Therefore, he came to buy a new mouse. He want the expert advice or suggestion to resolve his problem.

Best way to respond:

Tell the customer the best possible way to resolve his issue.By providing him information about new laptop and accessories like mouse etc.