Question

Why have many organizations found that worker loyalty promotes customer loyalty? Are there situations where that might not be true?

Answer 1

It is true that employer loyalty promotes the customer loyalty whether an employee is the part of upfront sales team or backend team if he or she is loyal than they can bring customer satisfaction to a level from where customer doesn’t feel like losing the relationship with the company. A loyal employee does every possible thing for the company in order to retain or engage the customer.

This might not be true if the employee is loyal but not satisfied with his remuneration and have issue with the company in his basic rights, in that way he may be a loyal but his or her enthusiasm to work for the organization will diminish and he or she may not work up to that level which brings customer to joy