Question

Why Knowledge Management Components – “People”, “Process” and “Platforms (Technology)” need to be aligned to achieve the KM Strategic goals and objectives ?

Answer 1

The goal and objective of knowledge management would be to make the information available to all in the company. To make this happen the company should make use of a process that is efficient and effective. To deliver this the company also needs a channel and that will be the technology. The company can build a platform that follows a process and provides the access to the information. All these three elements should always be aligned in order to make sure that the knowledge management strategy is working properly. If one of the elements is not aligned then the communication will break and result in a negative impact on the knowledge sharing. If the people are not interested in sharing their knowledge then there is no point in creating a process and build a technology to do it. If the technology is not efficient then the people will not be able to share the knowledge efficiently. If the process if not aligned then the delivery will misfire and the required goals will not be met. All the three elements should be aligned to create an efficient environment that encourages knowledge management.