Question

Why is India a suitable destination for outsourcing administrative and business support than its competitors like Vietnam, Bangladesh and Philippines. Kindly let me know with the help of reliable journal articles and references.

Answer 1

When it comes to outsourcing the administrative operations, one of the major concerns for most off the organizations outsourcing these operations is the cost. But when it comes to having a competitive advantage over the other countries to attract the maximum number of outsourcing contracts, the cost cannot be the single factor. In fact, the consistency and quality of the service will be the major concerns of the outsourcing organization. High-quality services, good English speaking populations, a dedicated workforce, and easy HR policies are some of the reasons why India is still a preferred location for these activities.

India has a very large pool of 3.1 million students who have completed their graduation and they have nice skills for technological jobs. The communication barriers in India are relatively less as India has the largest English speaking population all over the world. Indians are good at speaking and understanding English.

The working hours in India are also longer typically 8 hours per day and 6 days per week. The cost of operation is also less in India as companies can save about 65% of their cost by outsourcing their operations to India.

Reference=

Why India is Preferred Outsourcing Destination? - Data Outsourcing India. (n.d.). Retrieved July 12, 2020, from dataoutsourcingindia/why-india-preferred-outsourcing-destination/