Question

Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar.

Develop a central theme for your paper around service operations. Include the following in the paper:

What is the service that is provided?

What is your perception of how the service is delivered and the operations behind it?

In your opinion, how might they improve the service or the operations behind it?

Define three types of service operations discussed in the reading. Compare and contrast them.

Does your organization provide all three types, two or just one? Give details to support your answer.

Answer 1

TATA CONSULTANCY SERVICES COMPANY:

• TCS is one of the leading companies that provide services to entire world. Tata Consultancy is a multinational company in India. It provides service, consulting and business solution in all over the world. Its headquarters are located in Mumbai. It’s a Tata Group company which is started in the year 1968 by J.R.D Tata. The company is having huge service network and best service provider for its clients.
• Its services are not limited in the country; it became first Indian IT service based company to enter the bioinformatics markets. It helps almost all kinds of services to the nation the ERP system developed to provide the best service to Indian Railways Catering and Tourism Corporation.
• It also provides its services to India passport service system to issue passports with less time and high quality work. With the help of TCS the passport services in India became over easy and access to the common man.
• It also provide service for cloud based technology and enters small and medium enterprises to provide the service to every part of the organizations and became reason for the growth of small and medium industries.
• It even provide services to banking sectors for better and secure financial transaction
• The company growth secret is the dedicated and quality service which helps its clients and the company enormous growth in the market. Based are the few services that provide by TCS are

1. Information Technology Infrastructure services
2. Business consulting services
3. Application development and its maintenance service
4. Engineering and Industrial service
5. BPS (Business Process Services) services etc.

OPERATIONS BEHIND TCS:

• It provides almost all kinds of services to every industry that grow in the market with the service of TCS
• There are lot of efforts by the management and the employees of TCS behind every successfully operation by TCS.
• Each and every service that is delivered is completely quality assured. At each level a quality check has been done before it delivers
• The quality data maintenance teams monitor the quality and integrity service at all levels
• Its dedicated and service orientation makes one of the biggest and best service provider in the world
• There are so many operations and strategies are operating behind every success of the organization
• Its operations are not limited to the industry, the expanded and service level agreement made best in the industry.
• The operations are behind TCS are calculated in giving the best service to its customers or clients
• Its manufacturing operations management that includes people, business processes and assets to meet the customer demands.
• Its MOM system also involved in providing the shareholder value to its customers
• MES (Manufacturing Execution System) in TCS provides integrity business, engineering system and maintenance system across multiple enterprises.
• The TCS is a systematic process outsourcing system where each operation is managed and monitor by the top management to deliver the best output to its clients
• TCS best in innovative services, alliance start ups and university research departments. That helps the institutions to get the best outputs from the emerging students
• The TCS also founded research and design centers in India.

THREE TYPES OF SERVICE OPERATIONS AND ITS COMPARE AND CONTRAST:

The three types of services operations that TCS provides are  

1. Quality Operations: Every organization main motto is to deliver the quality based services to its customers and clients.TCS first in delivering and promising customer for best quality and result oriented service to clients. Based on its services all top most clients are partners with TCS. Its dedicated and skilled employees are the secrets behind the success of its operations. It’s not possible to any organization to keep the same brand name and quality assurance at every level. If TCS fails to provide the best quality the top clients will not show interest in TCS for giving the new projects where it meets the customer needs and fails to attain customer queries.
2. Business Operations: The business operations are like design, enable and execute business operations to generate the customer value. The latest design and innovative operations made TCS the best in delivering world wide services. Every relation and long run business carried only with best operations and relationships that bring best output to the business.TCS always cares and value to its customer in providing and meeting the customer expectations. If there is no smooth run in business process there is increase in crises.
3. Technology Operations: The latest technologies and with innovative ideas made TCS a brand for technology operations. Its best with research and development in all areas made one of the improved service providers in the world. Its technologies like data management, clinical programming and drug safety in delivering best out sourcing company. Its technology based operation helps most of the banking sectors and its innovative ideas and technologies created the expanded services in government sectors. New resources needs to be created for employees which fails to get the bad and unbiased results to the projects

Every organization needs to follow the three types of service operations in order to give the best outputs to the customers or its clients. As every business can be run in delivering the best quality based output service to its users. When it fails to deliver it may loses the change of being top organization in service industry.

Most of the service companies are depends on clients; if they fail to meet the customer needs its tough to continue its brand name in the service markets.

Every organization comes up with latest technologies and innovative ideas to grow in the market. The organization should recruit skilled, professional and knowledgeable employees to deliver the best output in service industry.