Question

CASELET 01
Mr. and Mrs. Sharma went to Woodlands Apparel to buy a shirt. Mr. Sharma did not read the price tag
on the piece selected by him. At the counter, while making the payment he asked for the price. Rs. 950
was the answer.
Meanwhile, Mrs. Sharma, who was still shopping came back and joined her husband. She was glad
that he had selected a nice black shirt for himself. She pointed out that there was a 25% discount on
that item. The counter person nodded in agreement.
Mr.Sharmawasthrilled tohearthat “ItmeansthepriceofthisshirtisjustRs. 712.That‟sfantastic”,saidMr.Sharma.
He decided to buy one more shirt in blue color.
In no time, he returned with the second shirt and asked them to be packed. When he received the cash
memo for payment, he was astonished to find that he had to pay Rs. 1,900 and Rs. 1,424.
Mr. Sharma could hardly reconcile himself to the fact that the counter person had quoted the
discounted price which was Rs. 950. The original price printed on the price tag was Rs. 1,266. He paid
and left in embarrassment, Now he wants to return those shirts and claim back his money.
Questions
1. What should Mr. Sharma do to claim his amount? Write a letter, Email or make a call? Advice the
best option and explain why do yo prefer this option ?

answer the above question in detail

Answer 1

In this situation the best option available to Mr Sharma is he can make a phone call and ask Woodland apparel the process to claim his amount. After making a phone the company will describe in the process to get refund and the same process can be followed by Mr Sharma. I preferred this option of making a call because by making a call Mr Sharma can get instant reply to his query and he can follow the steps in order to get back his refund by returning the shirts. Today most of the companies have a dedicated customer care department. Which can give instant replies to the customer regarding their issues and it can be resolved accordingly with minimum hassles.
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