The five most important topics that everyone involved in hotel
business must be aware of are:
- Metrics for service quality and consumer experience: This
facilitates the measurement of operation effectiveness of the
hotel
- The latest trends in the hospitality industry: This helps the
business to be updated with the latest trends in the market
- Taxes and regulations laid by government: The hotel business
must be aware of the compliances and the regulations to be followed
to maintain the legal adherence of business
- The latest service offering of the competitors: This way, the
business will be prepared to face competition
- Skills training in the current situation: So that the employees
can be trained and made well equipped in the same.
Three major pitfalls of the hotel business and make
recommendations for avoiding (or at least mitigating) them are:
- Labor and skills shortage: This can be mitigated by maintaining
contacts with a manpower outsourcing firm
- Change in travel trends and travel restrictions: This can be
mitigated by keeping an eye on the global business as well as
regulations laid by the federal government
- Customer data leakage: This can be mitigated by employing
effective firewalls and encryptions in the data warehouse of
business