Question

identify the five most important topics that everyone involved in the hotel business should know well....

identify the five most important topics that everyone involved in the hotel business should know well. Explain your rationale. Discuss three major pitfalls of the hotel business and make recommendations for avoiding (or at least mitigating) them.

Homework Answers

Answer #1

The five most important topics that everyone involved in hotel business must be aware of are:

  • Metrics for service quality and consumer experience: This facilitates the measurement of operation effectiveness of the hotel
  • The latest trends in the hospitality industry: This helps the business to be updated with the latest trends in the market
  • Taxes and regulations laid by government: The hotel business must be aware of the compliances and the regulations to be followed to maintain the legal adherence of business
  • The latest service offering of the competitors: This way, the business will be prepared to face competition
  • Skills training in the current situation: So that the employees can be trained and made well equipped in the same.

Three major pitfalls of the hotel business and make recommendations for avoiding (or at least mitigating) them are:

  • Labor and skills shortage: This can be mitigated by maintaining contacts with a manpower outsourcing firm
  • Change in travel trends and travel restrictions: This can be mitigated by keeping an eye on the global business as well as regulations laid by the federal government
  • Customer data leakage: This can be mitigated by employing effective firewalls and encryptions in the data warehouse of business
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