Question

1. Edwin is the HR manager at a customer care unit with approximately 1,000 employees. He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees. Edwin decides to use ratio measurement to measure the customer handling time for each employee. Edwin wants to ________ call data accurately by using an absolute scale.

2. Jim is the HR manager at a customer care unit with approximately 1,000 employees. He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees. Jim observes a high positive correlation between the employees' ability to adapt and the turnaround time. However, he decides to avoid using this criterion when recruiting employees.  The statistical significance of the correlation was found to be ________  percent; thus strengthen his decision to avoid the criterion.

3. Juan is a highly qualified biomedical researcher. Having recently completed his education, he applies to work at a pharmaceutical company which is renowned for its fast-paced innovation and aggressive growth policy. Juan has the tendency to be process-oriented and is risk-averse; this would be a poor ________-________ fit for this position.  

4. Andy, the Regional HR manager asked every candidate during an interview to describe a situation in the past in which they had to display their leadership abilities even though they were not a formal leader, discuss what they did, and describe the result. This external assessment method that Andy is using is known as a ________ _________.

Answer 1

1) Analyse. By analysing the call data for each employee properly Edwin can map the qualities of each employee to the customer handling time of each employee. Based upon this analysis, Edwin can then choose to select qualities and skills that are most relevant and he would like to see in employees.

2) Less than 5 percent, Under most circumstances, if the significance of an event happening is less than .05, i.e. less than 5%, then the event is said to be non significant. Although it can change frequently, but the general consensus is 5%.

3) Psycho-cultural. The behaviour of the person is related to his psyche and the way people behave in an organizaion depends largely upon its culture. As there is a clear difference between the two aspects, Juan is a Psycho-cultural misfit for a position in this organization.

4) Interpersonal Adaptibility. Leadership qualities of a person largely depend upon his/her ability to communicate effectively. An assessment of leadership is thus called interpersonal adaptibility test.