Question

Imagine you are in a scenario in which the CEO and Chief Operating Officer of a small company are having a disagreement about the best approach for employee satisfaction. The CEO believes that it’s not a good idea to stretch people too far out of their comfort zones, whereas the COO believes that it’s good to push employees to strive for and accomplish new goals. Which organizational theory is most applicable in this case and what are the leadership implications?

Answer 1

The organizational theory best applicable in this case can be considered temporary management theory as given by Edward's Deming. He stated that to achieve total quality management, it was essential to create high work performance by maximizing the factor of employee potential and continuously improving the entire process as a whole.

The leadership implication on the management, in this case, includes motivation of their workers by making use of techniques such as rewards, a sense of personal achievement, recognition, allow the management to create motivation for the workers which then leads to increase in their work output. Leaders need to show the employees direction, divide the work equally and essentially create a system where the workers can grow and the business can make full utilization of their potential.