Question

Please provide one real-life example for each question below:

a)A practice applied by a business to reduce waiting time for the customers:

b)A practice applied by a business to improve the waiting experience for the customers, but does not aim to reduce the waiting time:

Answer 1

Please provide one real-life example for each question below:

a) A practice applied by a business to reduce waiting time for the customers:

Answer: Implementation of extra service window in order to cater the customer demand, by having more service window more customer can be dealt simultaneously.

b) A practice applied by a business to improve the waiting experience for the customers, but does not aim to reduce the waiting time:

Answer: Here I have seen providing wifi and newspaper and magazine for the customer who is in wait so that their waiting experience could be better.