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Rachelle Mensch is a nurse manager for a 22-bed critical care unit (CCU) in a community hospital in Macon, Georgia. Nurse Mensch is responsible for evaluating all employees who work in the CCU. The hospital has a process whereby all employees are evaluated in the same month to take care of evaluation at one time. Nurse Mensch has a total of 50 employees who work in the CCU and must complete all the evaluations in the month of January. She has been busy and has not had the opportunity to keep monthly records of employee performance. It is now December, and the first evaluation should be scheduled for the first week in January. Because of the urgency of completing the evaluations, Nurse Mensch schedules one day to observe all employees. During the observation day, she makes many notations but realizes that she has not observed everyone. Because of the time constraints, Nurse Mensch decides to evaluate the rest of the employees whom she has not observed from events she remembers.

1. What types of evaluator errors is Nurse Mensch making both when she evaluates employees by memory and when she evaluates many over the course of just one day?

2. Describe three methods Nurse Mensch could have used (or combined) to collect useful performance data for her employees, citing any disadvantages or risks.

Answer 1

The type of error made by nurse Mensch is recency because instead of evaluating the staffs over a period of time the nurse tries to evaluate in a day due to lack of time at the neck of the moment.The current performance is only observed without the past performance.

The methods which can be used by nurse Mensch are

• Individual interview to assess their knowledge and skills(this can make the employees anxious to clear the performance rate)
• 360°approach to gather data about the staff(error is possible if the person dislikes a staff)
• Having a checklist to assess the performance (the employees cannot provide a brief description)