Question

You were hired as a practice manager four months back by a specialty group practice. Your practice has four physicians, one nurse practitioner, one physician assistant, three nurses, one receptionist, two office staff, one billing assistant, and yourself. In your short time with the practice, you are convinced of the urgent need to have an electronic medical records (EMR) system in place. You present your idea to the staff and there is universal support for the idea among all. You embark on this project and successfully have an EMR system in place and have all the staff trained. You accomplish this in a little less than 14 weeks! The system is now two months old and you find that there is simmering discontent about the EMR among your co-workers.

What steps will you take to identify and alleviate the issues associated with the EMR?

What could you have done differently before the implementation of the EMR? Why?

Answer 1

1)To identify the issues and alleviate them:

An one to one feedback can be taken in a written form as it easy to conduct in a small group.

Assess the situations where EMR gave them trouble.

Assess whether they have the proper knowledge of how to operate EMR and what are the drawbacks of their inconvenience.

Encourage them to use EMR and stress on its importance of decreasing medical errors.

Obtain the hospital policy of requirement of EMR.

2)Maintaining proper registers and records in each department.

Regular inspection of the records

Though this is a tedious job, it is necessary to keep records of everything for reference.