Question

The Triple Aim Initiative approach emphasizes the need for healthcare organizations to optimize their performance. It also addresses the following three aims:

• Improve the experience of care
• Improve the health of populations
• Reduce the per capita costs of healthcare

As the new chief executive officer (CEO) of the Mucho County Healthcare System, consider the goals of the Triple Aim Initiative, and answer the following question:

• Discuss how the provider–patient relationship can be managed at the health system facilities at the Mucho County Healthcare System to ensure a better patient–provider relationship.

Answer 1

ANSWER:

The physician-patient relationship is a foundation of clinical care. The goal of the physician-patient relationship is to improve patient health outcomes and their medical care. To achieve meaningful care quality and improve safety, providers must partner and collaborate with patient and family advisors. Patient and family engagement is essential to healthcare's "Triple Aim" of improved care, improved outcomes and reduced costs.

Some measures for provider-patient partnerships to operate effectively, providers must take the following key measures:

1. Recruit patient and family advisors: first identify necessary skills or experiences to make sure candidates can identify with the initiative.

2. Prepare advisors for a partnership: Provide training that incorporates the committee's history, objectives, composition and relevant protocols according to the healthcare organizations guidelines.

3. Develop a culture of engagement: Providers should take steps such as enabling ongoing feedback, tying patient and family advisor involvement to employee goals and making sure employees have the opportunity to ask questions or voice concerns about the initiative.

4. Implement and measure improvement programs: Project effectiveness should be measured in factors such as number of successful initiatives and their costs, patient satisfaction should be measured.

5. Maintain long-term relationships: Providers should sustain a culture of partnership by keeping communication channels open to maintain a long term relationship.