Question

what would you use to improve quality of customer service offered at the nursing home.

thank you

Answer 1

The nursing and healthcare industry at its heart is a service industry where the health related services are offered to the patient who are clients and appropriate nursing and medical care is given. While all the essential and pertinent aspects of nursing are important but the most critical factor is quality of the care provided and customer satisfaction offered at the nursing home. The following are the measures to be taken to improve quality of customer service offered at the nursing home.

1. Customer feedback - The first step towards improving quality of customer service at the nursing home is to listen and pay attention to the feedback and complaints given by the customers. Instead of researching and spending on reviews and audit the nursing home can get the lack of quality issues and other problems by simply pay attention to the feedback and taken appropriate actions to remedy the situation as this can significantly improve the quality of customer care.

2. Effective communication - The communication between the care providers and patients/ clients in the nursing home functions n harmony and delivery effective treatment by establishing an effective communication to talk to their patents, listen to their problems and provide assurances and treatment to help heal and get disease free. By effectively communicating with the customers the treatment and services offered by nursing home can be implemented and accepted by the customer positively and this can have major effect on the quality of customer service offered at the nursing home.

3. Adherence to Schedules and Systems - The nursing home for delivery quality care must have and implement the strict and professional grade schedules to deliver quality care and treatment so that the nursing and medical needs of the patient are taken care in the intended quality care and time frame. Unscheduled care causes the delay n recovery or n some cases even worsening of the existing illness so maintaining strict adherence to schedule is a key factor. Implementing systems that assure the quality of the care provided is important to deliver the nursing care which can be effective is patient care and disease management. By implementing systems and protocols that take care and adhere to industry standard systems we can ensure that there is improvement in quality of customer service offered at the nursing home.

4. Customer Follow-ups - The quality of customer service is not only dependent on care provide on site but also after the patient has left the nursing home in the form of regular follow-ups and patient care visits. The customer follow-ups are critical to monitor the health status of the patient/customer and also helps to assess the current health stats of the patient. This follow-ups also help build trust and reputation of the nursing home and aids in the improvement of the quality of customer service offered at the nursing home.

5. Customer satisfaction - Customer satisfaction is the basic tenet of the service industry and when to come to healthcare services like nursing homes it become more relevant as it directly applies to patient well being and health. By improving the quality of care provided and attention to detail in care of the nursing of the customer we make sure that the customer is satisfied of care and customer service is improved upon based on their feedback and satisfaction.