Question

The quality of communication between physician and patient and the physician’s interest in patient pyschosocial concerns are the major determinants of patient satisfaction level. (Weiss, Gregory L.. The Sociology of Health, Healing, and Illness (p. 341). Taylor and Francis). Discuss qualities that would make a provider a good communicator.

Answer 1

1 - The ability to listen

Excellent listening is an essential skill in good communication.

2 - The ability to relate to others

They should have the ability to understand their audience

3 - The ability to simplify the complex

They should have the skill to convert complex messags to simple and clear ones

4 - They should know when to speak up

Understanding when dialogue is required will always be helpful in good communication.

5 - They should be available

6 - They should have good self confidence

7 - They should be specific

Their answers should be clear and specific.

8 - They should focus on their interactions

9 - They should ask questions

10 - They should have the ability to understand non verbal cues