Question

Herb Jones, the manager of the local branch of the state Department of Motor Vehicles, is attempting to analyze the driver’s license renewal operation. He has completed the data collection and has the following information.

State Automobile License-Renewals Process Times

Step	Average Time to Perform (seconds)
1. Review renewal application for correctness	30
2. Process and record payment	20
3. Check file for violations and restrictions	30
4. Conduct eye test	50
5. Photograph applicant	25
6. Issue temporary license	45

Henry found that each step was assigned to a different person. There is one person doing each step and each person does only one step. Each application is a separate process in the sequence shown above.

a) What is the maximum number of applications per hour that can be handled by the present process?

b) How many applications can be processed per hour if a second clerk is added to   issue temporary licenses?

c) Keeping the second clerk issuing temporary licenses, how many applications can be processed per hour if another clerk is added to conduct eye test?

Answer 1