| The local driver’s license center processes applications for driver’s license renewals through the following three steps. First, the customer registers with one of 3 receptionist(s), who updates the customer’s information in the database. This first step takes 4 minutes per customer. Then the customer visits one of 2 cashiers to pay the associated fees for the license renewal. This takes 8 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 4 license processing stations where the customer’s picture is taken and the license is printed. This final step takes 6 minutes per customer. | |||
| a. | Assuming unlimited demand, what is the flow rate of the process in customers per hour? (Round to nearest integer) | per hour | |
| b. | Assuming unlimited demand, what would the new flow rate be if the center added one server to the bottleneck resource? (Round to nearest integer) | per hour | |
| License Center | |||||||||
| a. Assuming unlimited demand, what is the flow rate of the process in customers per hour? | |||||||||
| The bottleneck resource is the cashier with capacity 60*2/4=30.00 customers per hour. All of the | |||||||||
| other steps have higher capacities. | |||||||||
| b. Assuming unlimited demand, what would the new flow rate be if the center added one server to the | |||||||||
| bottleneck resource? | |||||||||
| The current bottleneck is the cashier. Adding one more resource to this setp would increase the | |||||||||
| capacity of this station to 45.00 customers per hour. With this new capacity, the flow rate of the | |||||||||
| process is 45.00 customers per hour. | |||||||||
| 60 x 3 /4 = 45 | |||||||||
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