Question

What is FedEx’s “common language” of quality? Is it important for a company to establish a...

What is FedEx’s “common language” of quality? Is it important for a company to establish a “common language” of quality? If so, why?

. There are several different perspectives of quality, including the operations perspective, the strategic perspective, the marketing perspective, the financial perspective, the HR perspective, and the systems perspective. Which of these perspectives are being emphasized by FedEx? Why?

. Is FedEx’s level of emphasis on quality appropriate? Why or why not?

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Homework Answers

Answer #1

Answer to part 1

FedEx common language of quality is People Service-Profit

Answer to part 2

Establishment of “common language” helps to determine and achieve the desired objectives of a business firm. It also helps to enhance its growth and profitability.

Answer to part 3

FedEx focus on HR perspective because they train their employees how to manage quality which FedEx adapt. FedEx managing quality through its employees because they utilized many programs to teach and train the employees.

Answer to part 4

Of course, it is appropriate emphasis on quality, the company striving to make the fastest reliable delivery service in the glob which is not easy because of many competitors.

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