Question

What factors aided Rockwater in its smooth switch to the balanced scorecard?

Answer 1

Rockwell used the Balanced Scorecard for the development of a new vision statement that target to focus on the customer relationships. The balanced scorecard assisted the management of Rockwater’s to emphasize a process view of operations, employee motivation, boosting service levels, incorporate client feedback into its operations, and identify approaches to reduce the cost of doing business. It developed a consensus on the need of creating partnerships with valuable customers, the importance of order-of-magnitude reductions in safety-related incidents, and the requirement for better management at every phase of multiyear projects. Rockwater sees the scorecard as an invaluable tool that aided the company to achieve its goal: to be number one in the industry.