Empathy is awareness of feelings, concerns and needs of
others.
It is the ability of imagine what others are feeling.
Therefore there are two parts in empathy- feeling what others'
is feeling and understanding how others' is feeling.
This ability is very important tool for communication. If a
person is empathetic for others, then others feel comfortable and
pleasure to communicate with him, he feels that he is being
understood.
Empathy makes person to understand the others' problem well and
it helps also for the problem solving. It increases the mutual
respect and the loyalty for each other