Question

Max Tennyson is a small business owner, specializing in renting vacation cottages in Europe and Africa....

Max Tennyson is a small business owner, specializing in renting vacation cottages in Europe and Africa. Up to now, his business, Tennyson’s Travel, has been manageable with spreadsheets and manual records. All business has been conducted in the travel office or on the phone. TT has been experiencing phenomenal growth, at a rate of 25% a year. Max has only 3 employees currently but is now looking to expand the operations, up to 10 employees. He knows that he needs to automate the records and is unsure where to start. He also believes that he needs to create a website. Keep in mind that both the travel agents and customers would like to search the inventory using criteria, such as price, location, property type, number of bedrooms and how many people total can sleep in property.

Max hires you to analyze his business/industry and come up with a plan to automate his small business.

Make a list of the data that needs to be collected/automated above what is already captured electronically (Word or Excel – DATA/FIELD LIST)

Business   Operations-Management   
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Max Tennyson is the business owner of Tennyson's Travel which specializes in renting vacation cottages in Europe and Africa. The business has till recently employed 3 people but has plans to expand its operations up to 10 employees due to the business experiencing 25% growth per year. Since the business is normally conducted either in the travel office or on the phone, records of the customers are collected in Word or Excel.

Tennyson's Travel is in a business of renting accomodation to customers in Europe and Africa. They do not deal with tangible products but with information which is different from other industries. The Internet offers an influential atmosphere to showcase the virtual representations of accomodation permitting an indirect experience to the customer. The introduction of website will allow, the business and customers, flexibility and give them cost-saving convenience. Websites will also give an online experience with the potential of visualizing travel accomodations.

Since TT has been using data entered by customers to make booking, the following data needs to be captured

  • Destination
  • Check-In date
  • Check-Out Date
  • Property Type (Basic, High-End, Premium etc.)
  • Travelling with Child
  • Special Requirements (Child Care, Doctor on Call etc.)
  • Cleaning services requirements
  • Distance from City

The data would be entered directly by the customer in the website as per their requirements and results will be showcased accordingly. Employees will be free to focus on the operational aspects of the business. Such steps will also ensure TT to cope with the phenomenal growth of the business.

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