Question

Customer Relations Management" Please respond to the following: Analyze the methods of measuring guest services and make a recommendation for at least one other method, be as creative as you like. Recall a time you stayed at a hotel and were very dissatisfied (if you have never had such an experience, use a story from a friend or one found on the Internet). determine how your dissatisfaction should have been addressed by the hotel (even if you never actually told anyone about it).

Answer 1

In my opinion, for having the most precise guest review, we can place a video booth in the hotel lobby and while checking out from the hotel, the customers can record a small video about his or her experience in the hotel, recommendations if any and the areas of improvement in his or her opinion. Then this video can be uploaded on the hotel website. This review can be both positive and negative and will be available on the hotel website for the future customers to take a reference to the services of the hotel and experience of guests

Recently I stayed in a hotel which was having a lot of noise, the rooms were small, dark, smelly like smoke, dirty bed sheets and the services of Wi-Fi was not regular. As I am working as a project manager for one of the IT MNCs and was working on the project thus I needed to be online regularly but the internet really made my life worst. I requested the hotel management to change my room and give me a room which has bigger space, clean rooms, and better internet connectivity. I could have compromised with little noise but cleanliness and internet was must for me