Question

Explain the concept of zero defects. What was Crosby attempting to accomplish by the use of the zero defects approach?

Answer 1

The concept of zero defects isn’t created in the literal sense of having no defects in a system since attaining such a system given the number of variables is impossible. Zero defects concept actually has an acceptance range of about 3.4 DPMO or defects per million opportunities. We can express this as being a near perfect system which can make use of the provided processes in order to generate the most amount of output to input. Crosby wanted to create a framework which could be used in order to bring forth a mentality that helps businesses minimize their shortcomings in order to produce better results, especially while following the underlying concepts of six sigma methodology. His aim was to allow companies to rely on their own competency in order to bring about a change which can make the use of their own strategies and customized set of rules in order to bring about processes which are effective at adapting to any given situation in a given industry.