Question

You are an account manager working for the Andrews Company. You sell and service the sensors for sales representatives in many different industries. Your boss tells you that your engineers are contemplating changing the specifications to make the sensors operate in mobile phones. Some of the proposed changes however may be unpopular with your customers. You suggest to your boss that customers should be notified before any changes would take place. Your boss disagrees and says, "It’s better to ask for forgiveness than for permission." Which of the following is the best course of action in order to help make the best decision?

Select: 1

a-Find legal or contractual grounds to argue that such changes made require 30-days written notice.

b-Follow your boss’s suggestion since none of the proposed changes will eliminate the primary functionality of the device.

c-Send a letter to customers before the change takes place.

d-Convene your team to discuss the possible impact of any change on all affected parties.

Answer 1

Convene your team to discuss the possible impact of any change on all affected parties

In my opinion, the best course of action in order to help make the best decision is to convene your team to discuss the possible impact of any change on all affected parties. This is because such a change is very significant change and might impact the customers as well. Hence it is important to discuss the possible impact of this change among the entire team members and it's effect on the stakeholders. The team must brainstorm through the entire list of impacts that this change might have on the stakeholders and then take a decision whether to bring this change or not.