Question

Develop a list of internal customers and internal suppliers for a large Grocery Store. Identify areas for potential quality improvement in these internal customer-supplier activity relationships.

Answer 1

Internal customers are the customers who are not purchasing the products and services but have the relationship with company directly or indirectly.Large grocery store internal customers like employees , manager, stakeholders and shareholders.

Internal suppliers for a large grocery store like supplier of stationary, supplier of equipment for grocery store , supplier of furniture for grocery store , suppliers of staffs dresses etc.

Potential quality improvement in these internal customers - supplier activity relationship like training to internal customers , providing suggestions to internal suppliers and creating a technical awareness campaign that enhence their effectiveness.