Question

Prevention and resolution of customer service conflict is important to the overall impression an organization leaves with both customers and employees. Post about a common conflict scenario you have encountered or experienced in a business, government agency, church, or other group. Using ideas from your reading, what strategies of techniques would you advise the organization to adopt in order to improve their customer service overall?

Please explain it in 500words

Answer 1

Ans:- The common conflict scenario in a business is providing after sales service to the customers. Most the time companies shy away from providing after sales service to customers and hence a conflict situation.

There are various strategies of techniques an organization can adopt in order to improve their customer service:-

a). The skills of employees need to be improved in term s of customer service like empathy towards customers, knowledge, adaptability to situation etc.

b). Ability to work on customer's feedback.

c). Creating a service tree based on their departments and delegating the responsibility to every employee.

d). Clearly defined turn around time (TAT) is required to process any request.

e). The pocesses at company should be customer centric rather than organisation centric.