Question

Assess the Service design - User Experience aspects when it is applied in a local bank service? What are high contact and low contact elements of this service and how could you improve the service? [Provide your answer with supporting with appropriate theory for about minimum of 200 words]

Answer 1

The user experience aspects of costomers when it is applied in local bank service then it all comes to the service design by the banks and how well its managed by the employees to treat and how well its deal the costomers towards its service and products.User experience(UX) is about human feelings, impressions and behaviours while using banking digital interfaces.The aim of UX engineering is to create financial service that matches users's needs with banking capabilities and are easy and pleasant to use. In the edge of digital banking the bank service must focus on such points to enhance user experience like AUTHENTICATION in this, costomers authentication must designed to easy to access their account when losing some details like password and PIN code etc. Some of other points that must included in offline and online services in service design like ONBOARDING becomes particularly in digital era.It can bea productive introduction to a new service.So the bank needs to cooperate with regulators to develop onboarding,NAVIGATION,BALANCE,TRANSACTIONS,PAYMENTS,FEEDBACK,NOTIFICATIONS,PROFILE,CONNECTIVITY.Serching and eliminating user pain points is one of the most important tasks of the financialuser experience. Some of the high contact elements in these banking service is giving costomer care services to the costomers as they caninteraction with the banking sectors and have one specific group of people who can manage their costomers details while in low contact elements like bank gives onlime service to the costomers to manage by the own costomers their details and any queries is being uploaded in the website or specific banking application digitally.Technological development and world demographic changes influence companies to shift from making productsfor the perfect scenario to a more profound focus on the real problems by any local bankers and and any newly business to sell their products and services.