Question

   You work in a very small private family practice office. The waiting room is not visible from the check-in/administrative area where your desk is located. The fax machine sits in a corner of the waiting area. You receive a phone call from Oak City Drug and Alcohol Rehabilitation Center requesting that you fax over information about a new patient that has been admitted. The intake coordinator requests medical records from the previous three years. This is to include progress notes, lab work to include HIV and STD testing and information from his previous psychiatrists.

     The intake coordinator also expresses her concern about the patient’s ability to pay and requests his billing and payment information to be sure the patient pays his bills on time.

    What is wrong with this scenario?

Answer 1

Ans.) From the given information, it is noticed that the intake coordinator requested for the medical records from the previous three years. And to provided the needed information, employees of the small private family practice office have to check all the progress notes, lab work to include HIV and STD testing and information from the previous psychiatrists. But the condition of the mentioned center is not good enough, because it seems that the center do not have any computerized facility to gather these information and they also lack adequte bill payment facility.