Question

Powerful subcultures in hospitals can hinder the implementation of hospital-wide quality improvements. How can the patient experiences be used to facilitate hospital-wide implementation of quality improvement initiatives?

Answer 1

Answer

Patient satisfaction and patient experience are the two terms used within a patient centred health care.Patient experience is a subjective assessment.The patient expectation may vary depending upon the clinical encounter.

Patients experience is the sum of all interactions,that will influence patients perception.It can be discussed under following headings

-Effective treatment and trusted proffessionals.

-Accessibility

-Comprehensible infromation and support selfcare

-Continuity of care and transitions.

-Respect for preference,needs and values.

-Attention for physical and environmental needs.

In recent years patient satisfaction surveys have gained attention,the survey conducted in different countries confirmed that reported data from satisfaction surveys led to the implementation of some improvement initiatives mainly in a hospital environment.Thses surveys provides the opportunity for organization manager and policy makers to understand the patients views and perceptions.They can freeze the old behaviours from that perception to introducing the new ones.

Summary

Patient evaluation care is important for making strategic framing of health plan,but it is not a clearly defined concept.But it may become an established yardstick for healthcare qualty improvement plans.