Question

evaluate how would shield the internal culture from the prevalent chaotic external culture in AUBMC- American University of Beirut Medical Center

Answer 1

Creating a positive patient experience has been the focus of healthcare management literature, among others, emphasizing the need to hire, train, and retain
competent healthcare employees who are able and willing to provide excellent service. This helps in developing the internal culture.

The onus, however, is on the organization to provide the climate that fosters positive work relations, attitudes, and behaviors among healthcare workers. Additionally, there has been little focus on the concept of employee experience, even though the concept of patient experience strongly dominates the current healthcare management issues and has long replaced patient satisfaction. This is the main shielding the internal culture from the prevalent chaotic external culture. Internal culture always depends on beliefs, values, assumptions and way of interacting.