Question

Consider the following engagement functions available to patients to interact with hospitals/health care facilities:

1. Send or Receive Secure Messages to your health care provider
2. Submit patient-generated data to the provider
3. Pay Bills through the web
4. Schedule Appointments through the web
5. Request Refills through the web
6. Request Amendments to your records through the web

• Which function would be most important to you and why?
• Which functions, in your opinion, are most beneficial to patients in general?
• Is there a function that is not listed here that you think would be beneficial to patients?

Answer 1

It's believed that easy accessibility to ones health and medical record via web or online is the most beneficial aspect. Scheduling an appointment, payments will also necessary. These would be the easy for patients as the records will be portable and readily available with them in any situation. It would also help patients in taking a secound opinion from another health care setting.

Telemedicine is beneficial for patients especially of elderly ones and residents of an eldery home. Through this technique outpatient consultation will help the clients mentally and physically.

Providing a health care worker as online will help clients to maintain their social interaction and also opening their minds to care worker. In this way, a comprehensive quality care could be availed.