Question

QUESTION 8

1. During rounding, a recently employed nurse says he is happy to be here, but at Mass General, the nursing care plans for his service were more thorough. The nurses took several steps that his colleagues here don’t always do. The CNO replies:

   		“It’s great you worked at Mass General. Could you discuss the differences in our practice council?”
   		“It’s great you worked at Mass General, but our care plans are based on Cleveland Clinic.”
   		“It’s great you worked at Mass General, but did they get any better outcomes?”
   		“It’s great you worked at Mass General, but our outcomes are near benchmark.”

Answer 1

A CNO is a professional who is resposbile and his duties involves in coordination and managing the smooth functioning of the nursing operations and department in the hospital. So by understanding this we can conslude that the CNO replies that “It’s great you worked at Mass General, but did they get any better outcomes?”.

This is becasue a CNO by training and job profile look to find, learn and implement better work flow and management mechanisms for handling the nursing and improving efficiency of the department. So from a new employee with his review would learn and take into consideration as a learning opportunity. Hence, the CNO replies: “It’s great you worked at Mass General, but did they get any better outcomes?”.