Question

What are the five dimensions we rely on when evaluating the quality of a service?

		Reliability, Responsiveness, Assurance, Empathy, and Tangibles
		Reliable, Intangible, Persuasive, Attractive, Perishable
		Responsiveness, Insurance, Telepathy, Intangibles, Responsibility
		Touchability, Movability, Reliability, Identifiability, Exceptionality

Answer 1

HI

The five dimensions that customers see while evaluating quality of service are:

• TANGIBLES-Appearance of physical facilities, equipment, personnel, and communication materials
• RELIABILITY-Ability to perform the promised service dependably and accurately
• RESPONSIVENESS-Willingness to help customers and provide prompt service
• ASSURANCE-Knowledge and courtesy of employees and their ability to convey trust and confidence
• EMPATHY-Caring, individualized attention the firm provides its customers

Hence here first option is correct here.

Thanks