Question

WRITE A BAD NEWS LETTER AS SOON AS POSSIBLE ON THIS CASE

Your company, PolicyPlan Insurance Services, is a 120-employee insurance claims processor based in Winnipeg. PolicyPlan has engaged Prairie Sparkleen for interior and exterior cleaning for the past five years. Prairie Spakleen did exemplary work for the first four years, but after a change of ownership last year, the level of service has plummeted. Offices are no longer cleaned thoroughly, you've had to call the company at least six times to remind them to take care of spills and other messes that they`re supposed to address routinely, and they`ve left toxic cleaning chemicals in a public hallway on several occasions. You have spoken with the owner about your concerns twice in the past three months, but his assurances that service would improve have not resulted in any noticeable improvements. When the evening cleaning crew forgot to lock the lobby door last Thursday-leaving your entire facility vulnerable to theft from midnight until 8 a.m. Friday morning-you decided it was time for a change.

YOUR TASK Write a letter to Johan Holland, owner of Prairie Sparkleen, 4000 Princess Street, Winnipeg MB, R3H 0J9, telling him that PolicyPlan will not be reviewing its annual cleaning contract with Prairie Sparkleen when the current contract expires at the end of this month. Cite the examples identified above, and keep the tone of your letter professional.  

Answer 1