Question

Imagine you are performing a domain analysis in order to develop a new and better telephone response and dispatch system for medical emergencies. The system will be used by operators and paramedics who respond to calls to the emergency number 911. Using the categories described above, prepare a domain analysis document.

The Domain Analysis should include the following:

A. Introduction

B. Glossary

C. General knowledge about the domain

D. Customers and users

E. The environment

F. Tasks and procedures currently performed

G. Competing software

H. Similarities to other domains

Answer 1

Using the categories described above, prepare a domain analysis document:

A. Introduction. The domain is "Medical Emergency Dispatch". The incentive for the domain analysis is to develop a new system that would upgrade the existing systems. You wanted to record the qualities that are valued in such systems; these presumably include accurate guidance to the paramedics, flexibility, fast response time, and saving lives.

B. Glossary: Its terminology is medical in nature, along with terminology related to communications equipment, rescue equipment and emergency vehicles.

C. General knowledge about the domain: Statistics should be obtained about the calls received and the types of cases handled; this helps in determining the level of performance the system must achieve. More such examples are: What are the different classifications of emergency situations, and how is each handled? How do dispatchers decide whether police, fire-fighters or other special services should also be dispatched? How are addresses reported?

D. Customers and users: In this domain, everyone has a clearly defined role. You should understand the knowledge they possess and what they learn during the process of handling an emergency. Knowing this fact, you can take actions to avoid any political problems and thus address their concerns.

E. The Environment: In this domain, the environment should be clear-cut and tone should be decent. In order to get the proper solution to their concerns.

F.  Tasks and procedures currently performed: The functions that you have to implement can be decided by the procedures that are currently used by dispatchers and paramedics . These procedures are very well defined so that they can be followed without any decision-making delay even in a major crisis. You will also have to learn about any quality that may exist, so the software can follow to them.

G. Competing software: There is widely-used and well-respected emergency management software in the market. You would suggest that your customer buy the widely-used software. On the other hand, you may find that the market is backward, with many opportunities for a product. With extra effort you might be able to create a generic, rather than a custom product, and sell it to many dissimilar towns.

H. Similarities across domains and organizations: The problem of allocating the closest resource to a consumer is the task of dispatching ambulances.Therefore consider developing a generic framework for this feature of the problem.