Question

Consider the following requirements for our hotel check in process:

1. The check in process must be as easy for customers as possible.

2. Guests must be granted access to their existing account with the hotel in order to gain and potentially use rewards points.

3. Guests must be able to view all their information when checking in to verify its correctness.

4. All guest information must be secured completely from external access.

5. Credit card payment must be verified along with an ID check before the guest can be checked in

6. If an unauthorized party is attempting to use a verified guest’s account, the account must be locked and prevent all access until the account owner can be contacted and verified.

(a) Find at least one weak conflict between requirements. Discuss how you might go about solving it.

(b) Find at least one strong conflict between requirements. Discuss a possible root cause of any misunderstanding that could have led to this conflict.

Answer 1

A).Weak conflict between requirement :-

1. A guest arrival and chcek in process at your hotel is important part of their customer journey.  

2.To get check in guest need must always come first ,but you also need to take into account the efficiency of business.

B. Strong conflict between reqiurement :

1. Personalize the experience for groups as it is essential to assign a point person to greet event planners and organizer on their arrival day.

2. Offer a remote check in option as one outstanding strategy to improve check in is to reduce or eliminate the wait altogether